Terms & Conditions
Thank you for choosing Jireh for your private dining and catering needs. We are excited to provide you with exceptional culinary experiences.
QUOTATION
After your first complimentary consultation, you will be sent a quote via email to review and accept. This quote will be valid for 14 days from the date of issuance, unless stated otherwise. Any alterations to the event might require adjustments to the original quote based on the modifications made. Any additional consultations or meetings may incur a fee unless stated otherwise. Please be aware that your booking is NOT considered confirmed until you have received written confirmation from us, and the deposit has been received.
DEPOSIT AND PAYMENT: EVENTS / CATERING
To secure the date of your event, a non-refundable booking deposit of 50% of the total costs will be required, with the balance due 14 days prior to the event unless stated otherwise. Any additional staff costs, breakages, loss or theft of equipment by yourselves or attendees at the event will be accounted for and invoiced no more than 5 business days after the event.
A minimum of 14 business days notice prior to your event is required for changes to guest numbers and menu so that the final invoice as paid corresponds to the final agreed guest numbers and additional changes. Changes after this point are at our discretion. Please note we do not accept credit card payment. Payment is done via direct bank transfer/online banking; all details required for this are shown on your invoice.
Please note that a surcharge will be applied to private dining and catering services on public holidays. This surcharge will be clearly displayed on your invoice.
All food and hire equipment prices are exclusive of GST and are subject to change without notice.
CANCELLATION POLICY
The Client understands that upon payment of deposit to secure the booking, time and resources will be committed by us to deliver the event prior to the date itself. Cancellation would also result in lost income and lost business opportunities that are difficult to precisely quantify. Therefore, the cancellation limitations set out in this policy will apply.
In the unfortunate event of a private chef and event booking having to be cancelled, confirmation in writing will be required from the Client via email to info@jirehfoods.co.nz. The following charges will be incurred:
A non-refundable $500 applies for any cancellations after the deposit has been paid and the event date secured. This covers costs set below.
25% of the invoice amount is non-refundable for cancellations 3 months prior to event date.
50% of the invoice amount is non-refundable for cancellations 1 month prior to event.
100% of the invoice amount is non-refundable 2 weeks prior to event date.
In all cases, the total event cost will be based on the total quoted price including staff and hire estimates. Should guest numbers be unconfirmed at the time of cancellation the total event cost will be based the originally quoted or most recently estimated guest numbers. Any additional costs incurred by us in preparation of the event up until the time of cancellation will be charged to the Client if not covered by the deposit. This is to cover any losses caused to us for administration costs, travel, supplies etc. and will be discussed and itemised fully in the event of cancellation. As cancellation insurance is not available to a catering supplier, the Client is advised to arrange such insurance to recover their losses.
The above applies in all circumstances where you elect to cancel for any reason. The only exception being government imposed COVID restrictions for which exceptional measures are set out below. If we cancel for any reason, you will be given a full refund of any monies paid. If you want to reschedule your event, please let us know as soon as possible and we will do our best to find a new date that is suitable. If the cancellation notification is outside of the timeframes above, there will be no retention of deposit, but if it is within the charging timeframes, the relevant clauses above will apply (for the reasons stated above).
DIETARY REQUIREMENTS AND ALLERGIES
Please inform us of any known allergies or dietary requirements when selecting your menu. We will endeavour to provide a suitable menu for any guests with dietary requirements or mild allergies and intolerances (e.g. vegan, vegetarian, gluten/nut/egg/dairy free). We cannot however accept responsibility for any guests unless advised well in advance (no less than one month prior to the event or upon booking - our ability to cater for dietary needs after this period will be at our discretion) and extremely complex needs or allergies cannot be met when catering for large group events and retreats.
Furthermore, due to cross-contamination risks when cooking for large groups and sourcing ingredients, we cannot cater for severe or anaphylactic allergies as we cannot guarantee any food is 100% allergen free. Please consider this and let your guests know so that you and they can make an informed decision about the event and any dietary needs. Please get in touch to discuss if you have further questions or specific needs that require bespoke attention.
We accept no liability for any food or drinks supplied to the Client by another caterer (or food and drink products supplied or made by the Client themselves) in addition to those arranged by us.
TASTING
We offer a complementary menu tasting following confirmation of your function or event, to ensure you will be happy with our high standards and presentation. This offer is extended to clients who book weddings and other functions for 50 or more guests. The tasting is limited to 2 guests, unless stated otherwise.
LIABILITY
We accept no liability under any claim whatsoever (be it by negligence or otherwise) arising from any loss over the figure of our existing Public Liability Limit of Indemnity. Note that this figure, which may change from time to time, is available upon request.
FORCE MAJEURE
We shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond Our control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, pandemic or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.
INTELLECTUAL PROPERTY AND PHOTO CONSENT
All content on this website, including text, images, and logos, is owned by Jireh Foods Limited T/A Jireh and is protected by trademark laws. No reproduction or use of any kind is permitted without prior written consent.
By using this website and/or engaging our private dining and catering services, you consent to having your photo taken and used for website, marketing, and social media purposes by Jireh.
We may use photos taken during our events, parties, and other activities for promotional purposes, including but not limited to website, social media, advertising, and marketing materials.
If you prefer to opt-out of this, please notify us in writing at info@jirehfoods.co.nz. Alternatively, if you would like to request removal of your photo from marketing materials at any point, please email us at info@jirehfoods.co.nz with your request. We will honour your request and remove your photo from future marketing materials.
Note: Please allow 30 days for the removal process to take effect.
By using this website and/or engaging our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to reach out to us at info@jirehfoods.co.nz.
We respect your privacy and will not use your photo in any way that could be considered privacy-invasive or disrespectful.
FUTURE CHANGES TO TERMS & CONDITIONS
We reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions.